Support
Last updated 7 September 2026
Email littlewins@brasslanternstudios.com and a person will read it — we are a small studio, so it really is a person. We aim to reply within two working days.
If something is broken, it helps enormously if you say which phone you have and what you were doing when it went wrong. A screenshot is worth a thousand words.
Cancelling a subscription
Subscriptions are managed by Apple or Google, not by us, so you cancel them in your own account settings and we cannot do it on your behalf.
On iPhone: Settings → tap your name → Subscriptions → Little Wins → Cancel Subscription. On Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Little Wins.
Cancelling stops the next payment. You keep Premium until the end of the period you have already paid for. Refunds are handled by Apple or Google under their own policies — Apple's form is at reportaproblem.apple.com.
I paid but Premium has not appeared
Open the Premium screen and tap Restore purchases. That re-checks your Apple or Google account and switches Premium back on. Make sure you are signed in with the same account you bought it on — a different Apple ID is the usual culprit. If it still does not appear, email us and we will sort it out.
Changing your child's birthday
Go to the You tab and edit their birthday there. The plan uses their age in months and re-tunes itself straight away, so the activities follow them as they grow — you never need to change an age band by hand.
The times of the day are wrong for us
They are yours to move. In the app's settings, open Your routine and set the real times your family wakes, eats, naps and goes to bed. The whole day's plan rebuilds around them.
An activity does not suit us
Open the activity and choose Not for us — that swaps just that one slot for something else, and it is free. Swap for another gives you a different choice on any slot and is part of Premium.
Turning reminders off
Reminders are optional and off unless you asked for them. In the app's settings open Notifications to switch them off altogether, or to keep only the kinds you want. You can also turn them off for Little Wins in your phone's own settings.
What is free, and what is Premium
Today's plan is free, always, with no time limit. Premium unlocks the week ahead, the complete activity library, the development picture in the You tab, and swapping any activity for another.
Does it work without internet?
Yes. Every activity and illustration is built into the app, so the whole thing works on a plane, in a cottage with no signal, or with the wifi off. Nothing needs downloading.
Deleting your data
There is no account and no login — your child's name and birthday, your routine times and your history live on your phone only. Deleting the app deletes all of it, immediately and permanently. There is no copy anywhere else for us to remove. The full detail is in our privacy notice.
A word on what Little Wins is not
It is not medical, developmental or educational advice, and nothing in it assesses your child or tells you whether they are where they should be. If you have any concern about your child's development, speak to your health visitor or GP.
Who we are
Brass Lantern Studios Ltd, registered in England and Wales, company number 17208101. littlewins@brasslanternstudios.com